Terms & Conditions of Service

1Scope of Work

MPWS agrees to perform the services outlined in the work order or estimate provided to the Customer. Any additional services or modifications must be agreed upon in writing by both parties and may result in additional charges. MPWS reserves the right to amend the service plan, scope, or pricing due to unforeseen conditions, site access, weather, or safety concerns discovered upon arrival. All estimates are based on the information available at the time of quoting and the condition of the surfaces as represented by the Customer.

2Water Usage & Supply

The Customer agrees to provide MPWS access to a suitable on-site water supply (outdoor spigot), without charge, sufficient for the performance of the work. The Customer is responsible for ensuring that the water supply is operational, has adequate pressure, and is accessible prior to the start of the project. Failure to provide an adequate water supply may result in additional charges or project delays.

3Site Preparation & Access

Prior to MPWS's arrival, the Customer is responsible for:

• Clearing the work area of all movable items, including but not limited to furniture, potted plants, grills, vehicles, toys, and sensitive decorations.
• Removal of animal feces located on Customer's property (subject to $35.00 fee).
• Securing all windows and doors.
• Ensuring pets and children are kept indoors during the service.

If MPWS is required to move furniture or items to perform services, MPWS is not liable for any damage caused during the moving process. If the area is not cleared, MPWS may charge a trip fee or additional labor fee.

4Color and Tone Variations (Wood & Decking)

MPWS cannot guarantee uniformity in the final color or tone of stained or treated wood surfaces due to inherent variations in wood species, age, weathering, and previous treatments. This includes TREX/Composite Decking, where prolonged organic growth may cause oxidation marks or "shadowing" that cannot be fully restored through power washing. Customer acknowledges these limitations and agrees to accept such variances.

5Concrete Sealant & Surface Coatings

Where MPWS applies concrete sealant, densifier, or any other protective coating (whether as a stand-alone service or as part of a package), the Customer acknowledges and agrees to the following:

Appearance

Sealants commonly alter the appearance of concrete, pavers, and masonry, including producing a darkened, glossy, matte, or "wet look" finish, enhanced color variation, and visible differences between old, new, or repaired sections. Some blotchiness, sheen variation, or slight discoloration is a normal characteristic of sealing and is not considered a defect.

Existing Conditions

Sealant will not repair cracks, spalling, pitting, efflorescence, or prior staining, and may make such pre-existing conditions more visible. Moisture within the slab may cause white "blushing," hazing, or bubbling that is outside MPWS's control.

Curing & Traffic

Sealed surfaces require time to cure. The Customer agrees to keep all foot traffic, pets, vehicles, furniture, and objects off the treated area for the full cure time specified by MPWS. MPWS is not responsible for footprints, tire marks, adhesion failure, peeling, or other damage resulting from premature use of the surface, exposure to rain or moisture during curing, or use of de-icing products.

Reapplication

All sealants wear over time and require periodic reapplication at the Customer's expense. MPWS does not warrant the longevity, durability, or performance of any coating.

Slip Hazard — Sealed & Treated Surfaces

The Customer understands and agrees that sealed, coated, or freshly cleaned concrete and other hard surfaces may become slippery, particularly when wet, and that this is an inherent characteristic of these treatments. MPWS is not obligated to add an anti-slip additive unless it is expressly listed on the estimate, and even where an anti-slip additive is applied, MPWS does not guarantee any particular level of traction. The Customer voluntarily assumes all risk associated with the slip characteristics of sealed or treated surfaces and is responsible for warning all other persons on the property.

6Payment Terms

Payment for services rendered by MPWS is due immediately upon completion of the project, unless otherwise agreed in writing.

Methods

Payment methods accepted include cash, check, or credit card.

Commercial Accounts

For commercial properties, payment is due within 30 days of project completion (Net 30). MPWS does not accept payments beyond Net 30.

Late Fees

A late payment fee of $50.00 per day will be assessed for unpaid balances for residential and commercial accounts beyond the agreed-upon terms. MPWS reserves the right to place mechanics liens or pursue legal action for unpaid balances, with the Customer responsible for all associated collection costs and legal fees incurred in attempting to collect payment.

7Scheduling & Cancellation

Customer acknowledges that MPWS's work schedule is subject to weather conditions (rain, snow, wind, extreme temperatures). MPWS will make reasonable efforts to inform the Customer of any scheduling changes at least 2 hours in advance. Delays caused by weather, unforeseen circumstances, or force majeure events (see Section 18) will not be considered a breach of contract.

Cancellation

MPWS requests at least 24 hours' notice for cancellations. Cancellations made by the Customer with less than 24 hours' notice may be subject to a cancellation fee of $50.00.

8Property Damage Disclaimer and Liability

Customer acknowledges that MPWS is not responsible for pre-existing conditions or damages caused by the following:

Pre-Existing Conditions

Loose, improperly installed, or aged siding (vinyl, aluminum, wood); loose stucco/mortar; wood rot; or defective construction.

Leakage

Improperly sealed windows, doors, or electrical fixtures. MPWS is not liable for water intrusion due to poor seals.

Electrical

Exposed wiring, light fixtures, outlets, or cameras that are not properly installed or IP67 water-rated.

Surfaces

Existing cracks in concrete, driveways, or pavers. Pressure washing may expose hairline cracks or loose aggregate previously covered by dirt.

Oxidation (Vinyl/Aluminum)

The Customer understands that UV exposure causes oxidation (chalking) on vinyl and aluminum siding. Power washing may disturb this oxidation layer, resulting in uneven appearances or "tiger striping." This is a pre-existing condition of the material, not a flaw in the cleaning process.

9Plant Life & Landscaping

MPWS implements best practices to protect surrounding landscaping, including rinsing plants before and after chemical application. However, the Customer acknowledges that some browning or wilting of sensitive plants or flowers may occur due to chemical exposure. MPWS is not liable for minor damage to landscaping unless caused by gross negligence.

10Window Spotting

Unless "Window Cleaning" is explicitly listed as a line item on the estimate, the services provided are for House Washing/Siding Cleaning. While MPWS rinses windows thoroughly, standard house washing may leave hard water spots or residual soap scum on windows. This is not considered a defect in workmanship.

11Assumption of Risk; Slips, Trips & Falls

The Customer acknowledges that power washing, soft washing, and surface-coating services necessarily involve water, cleaning solutions, hoses, cords, ladders, and equipment, and that walkways, driveways, decks, patios, steps, and other surfaces will be wet and slippery during the service and for a period afterward. Water, soap, run-off, sealant, and freezing conditions can all create slip, trip, and fall hazards.

The Customer voluntarily assumes all risk of slip, trip, and fall and agrees to keep themselves, their family members, guests, tenants, employees, invitees, and pets away from and clear of all work areas, wet surfaces, hoses, cords, and equipment during and after the service until surfaces are dry and/or fully cured.

To the fullest extent permitted by law, the Customer releases, waives, and holds harmless MPWS, its owners, employees, and agents from any and all claims, injuries, damages, or losses arising from any slip, trip, or fall on the property related to the services, wet or sealed surfaces, ice, run-off, hoses, cords, or equipment, except to the extent directly caused by MPWS's gross negligence or willful misconduct. The Customer is responsible for warning all other persons on the property of these conditions.

12Limited Liability

All services are provided on an "as-is" basis. MPWS's liability for damages directly caused by its services shall be limited to the cost of repair or replacement of the damaged area, or the amount paid by the Customer for the specific service giving rise to the claim, whichever is less, at MPWS's sole discretion. Under no circumstances will MPWS be liable for indirect, incidental, special, or consequential damages, including loss of income or diminished property value. Any claim for damage must be reported to MPWS in writing within seven (7) days of the service date; failure to provide timely written notice waives the claim.

13Indemnification

To the fullest extent permitted by law, the Customer agrees to indemnify, defend, and hold harmless MPWS, its owners, employees, and agents from and against any and all third-party claims, demands, injuries, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or relating to: the condition of the Customer's property; the Customer's misrepresentation or failure to disclose the condition of any surface or structure; the Customer's failure to prepare or secure the site as required under Section 3; the use of any surface before it is dry or fully cured; or the acts or omissions of the Customer, their guests, tenants, or invitees.

14Insurance & Waiver of Subrogation

MPWS maintains liability insurance, and a certificate of insurance is available upon request. The Customer is responsible for maintaining their own homeowner's, property, or commercial insurance. To the fullest extent permitted by law, the Customer and the Customer's insurer waive any right of subrogation against MPWS for any loss or damage that is covered, or that would be covered, by the Customer's own insurance.

15Winter Season Policy (Dec–March)

MPWS will not be held liable for any damages resulting from freezing conditions during the months of December through March. If the Customer requests services within this timeframe, they assume all risks associated with freezing water, including slip hazards or ice formation on the property.

16Stain Removal Limitation

MPWS aims to remove all organic growth and surface dirt. However, certain stains—including tree sap, artillery fungus, rust, oil, grease, and fertilizer stains—may be permanent or require specialized restoration chemicals not covered by the standard wash price. MPWS does not and cannot guarantee the complete removal of such stains even with specialized chemicals.

17Media Release

Customer agrees to allow MPWS to use photographs or video recordings of the property (before, during, and after the work) for marketing, advertising, and training purposes. No personal information or house numbers will be explicitly targeted in these images.

18Force Majeure

MPWS shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to: acts of God, severe or inclement weather, fire, flood, drought, water or power outages, equipment failure, supply shortages, labor disputes, illness, epidemic or pandemic, accidents, or governmental orders or restrictions. Performance shall be suspended for the duration of the event, and MPWS will resume as soon as reasonably practicable.

19Governing Law, Venue & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict-of-laws principles. The parties agree that exclusive venue for any dispute shall lie in the state courts located in Macomb County, Michigan. Before initiating any legal action, the parties agree to attempt in good faith to resolve any dispute through direct negotiation and, if unsuccessful, non-binding mediation. In any action to enforce this Agreement, the prevailing party shall be entitled to recover its reasonable attorney fees and costs.

20Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed, and the remaining provisions shall continue in full force and effect.

21Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes any prior or contemporaneous understandings. Section headings are for convenience only. This Agreement may be accepted electronically or in counterparts, and acceptance of the estimate, payment, or permitting work to begin constitutes the Customer's agreement to these Terms and Conditions.