Privacy Policy
How Macomb Power Washing Solutions, LLC collects, uses, and protects your information, including your phone number and text-message consent. Effective September 17, 2026.
Short version: we collect what we need to quote, schedule, and perform your work and to run this website; the estimate form on our site is hosted by Jobber, so requests reach them before they reach us; we never sell your information; and your mobile number and text-message consent are never shared with anyone for marketing. The details follow.
1Who We Are and What This Policy Covers
Macomb Power Washing Solutions, LLC ("MPWS," "we," "us," or "our") is a Michigan limited liability company located at 21366 Hall Rd, Clinton Township, MI 48038. This Privacy Policy explains what information we collect when you visit macombpowerwashing.com, request an estimate, book or receive our services, or communicate with us by phone, text message, or email, and how we use, share, and protect that information.
It applies to our website, to our own customer management system, where your job records, quotes and invoices are kept, to the request forms we send you links to from that system, and to our text-message program.
It also covers the estimate request form on our website. That form is built and hosted by Jobber, a field-service software company, so what you type into it goes to Jobber first and reaches us from there. Jobber handles that one form and nothing else: your quote, your schedule, and your invoices all live in our own system. Our Terms & Conditions, including the Mobile Messaging (SMS) Terms, apply alongside this policy.
2Information We Collect
Information you give us
- Contact details: your name, mobile or home phone number, email address, and the address of the property to be serviced.
- Property and service details: the surfaces you want cleaned, notes about access, gate codes or pet information you choose to share, and any photos you send us.
- Communications: the content of calls, texts, emails, and form submissions, and any reviews or feedback you give us.
- Payment information: card and bank payments are processed by Stripe, our payment processor. Card and bank account numbers go to Stripe directly. We do not store full card numbers or bank account numbers on our own systems.
- Consent records: the date, time, and method by which you agreed to receive text messages from us. For customers whose records were carried over from the scheduling software we used before 2026, we keep the consent recorded in that earlier system and the date we moved the record across.
Information collected automatically
When you visit our website, Google Analytics and the Meta Pixel collect your IP address, browser and device type, the pages you view, the page that referred you, and your approximate location, using cookies and similar technologies. Our hosting provider, Netlify, keeps standard server logs. The live reviews block on our pages is provided by Elfsight and loads reviews from our Google Business Profile; the map on our contact page is a Google Maps embed. Those providers may set their own cookies under their own privacy policies.
What we do not collect
Our LightCast roofline tool measures a photo of your house entirely inside your browser. The photo is never uploaded to us or to anyone else. Our instant estimate calculator does not ask for personal information and keeps your selections in your browser only. We do not collect location from your device or browser, and we do not buy information about you from data brokers. We do convert the service address you give us into map coordinates so we can plan crew routes and show the property on a map inside our own system.
3How We Use Information
We use the information described above to:
- Prepare and send estimates and quotes, and answer your questions about them.
- Schedule, perform, and document the services you book, including before-and-after photos of the work (see the Media Release in our Terms & Conditions).
- Send appointment confirmations, reminders, on-my-way notices, invoices, and payment receipts.
- Respond to your calls, texts, and emails, and follow up after a job to make sure the work met your expectations.
- Ask for feedback or a review after a completed job.
- Understand how visitors use our website and which advertising brings people to it, so we can improve both.
- Keep the records that tax, insurance, and other laws require, and protect our crews, customers, and property.
4Mobile Messaging and Your Phone Number
We text customers about their own service: estimate and quote links, appointment confirmations and reminders, on-my-way notices, invoices and receipts, follow-up questions, and requests for feedback after a job. We also reply by text when you text us first. We do not send marketing text blasts. If we ever offer promotional text messages, we will ask for your separate express consent before sending any, and you can withdraw that consent at any time.
How you opt in
You consent to receive text messages from MPWS when you (a) submit the estimate request form at macombpowerwashing.com/free-estimate/ with your mobile number, under the text-message consent notice printed directly above that form, (b) check the "Text me about this request" box on a request form we send you a link to from our own customer management system, (c) send a text message to us at (586) 284-3810, or (d) give your mobile number to an MPWS team member by phone or in person and agree to receive texts. We keep a record of the date, time, and method of your consent. Consent to receive text messages is never a condition of purchasing any product or service from us.
What to expect
Message frequency varies with your request, typically a few messages per estimate or appointment. Message and data rates may apply according to your mobile plan. Reply STOP to any message to opt out; you will receive one confirmation message and nothing further unless you opt in again by replying START or by asking us to resume messages. Reply HELP for help, or contact us using the details in Section 13.
Your mobile information is not shared for marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. The only outside companies that handle your mobile number are Twilio, which delivers our text messages, and Jobber, which hosts the estimate request form on our website and so receives the number if you type it there. Each may use it solely to provide that service to us. The system that holds your records, schedule and invoices is run by MPWS itself, not by an outside scheduling vendor.
The complete program terms, including supported carriers and the carriers' liability disclaimer, are in the Mobile Messaging (SMS) Terms section of our Terms & Conditions.
6Cookies, Analytics, and Advertising Measurement
Google Analytics uses cookies to tell us how many people visit, which pages they read, and how they found us. Meta Pixel tells us whether an advertisement on Facebook or Instagram led to an estimate request. It records events such as page views, clicks on the "Get My Free Estimate" button, taps on our phone number, and arrival on our thank-you page after a form is submitted. We do not send your name, phone number, or email address to Google or Meta. The estimate request form is hosted by Jobber and runs in a separate frame; we link our analytics across to it so one visit is counted as one session, and that link carries no contact details.
You can limit or prevent this measurement by blocking cookies in your browser, by using a content or ad blocker, by installing the Google Analytics opt-out browser add-on, or by adjusting your ad preferences inside your Facebook or Instagram account. Some state privacy laws treat pixel-based advertising measurement as a form of "sharing"; you can also opt out by emailing us at hello@macombpowerwashing.com and we will tell you what we can switch off for the browsers and devices you identify and what has to be done in the browser itself.
Do Not Track. Some browsers send a "Do Not Track" signal. There is no common industry standard for how a website should answer it, so our site does not respond to it. The browser controls listed above, and an email to us, are the routes that work.
7How Long We Keep Information
We keep customer records for as long as you are a customer and afterward for as long as tax, insurance, and other laws require, which is generally up to seven years. We keep records of your text-message consent, and of any request to stop receiving messages, for at least four years after the last message we exchange, so that we can prove how and when consent was given or withdrawn. Website analytics data is kept under Google's and Meta's default retention settings; we do not extend those defaults. You can ask us to delete your information sooner, subject to the legal retention obligations above.
8Security
Our website is served over encrypted connections. Your customer record is kept in our own customer management system, which runs on secured cloud infrastructure and requires a login. Access is limited to the team members who need it to schedule and perform your work, and job photos taken on crew devices are uploaded into that system. Estimate requests you submit through the form on our website are received and held by Jobber, which hosts that form for us, under Jobber's own security practices, before we act on them. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable steps appropriate to a company of our size to protect the information you share with us.
9Your Choices and Rights
- Text messages: reply STOP to any message to stop receiving texts. Reply HELP for assistance.
- Email: reply to any email from us and ask us to stop, or email hello@macombpowerwashing.com. If we ever send marketing email, every message will carry an unsubscribe link.
- Phone calls: tell us you would prefer not to be called and we will note it on your account.
- Access, correction, and deletion: email hello@macombpowerwashing.com or call (586) 284-3810 to ask what information we hold about you, to correct it, or to have it deleted. We acknowledge requests promptly and respond within 45 days, and we will tell you if we need more time. We may keep information that we are legally required to retain, and we will say so if that is why we cannot fully honor a request. You may use an authorized agent to make a request for you.
Residents of states with consumer privacy laws may have additional rights, including the right to opt out of the sale or sharing of personal information and the right not to be treated differently for exercising a privacy right. We do not sell personal information, and we will not discriminate against you for making a request. If we need to verify your identity before acting on a request, we will ask only for what is necessary to do so.
10Children's Privacy
Our website and services are directed to property owners and businesses, not to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
11Third-Party Sites and Embedded Content
Our site links to and embeds content from other companies, including the estimate request form hosted for us by Jobber (clienthub.getjobber.com), We encourage you to read their policies before providing information to them.our Google Business Profile, ZipRecruiter for job applications, and our Facebook, Instagram, LinkedIn, and Nextdoor pages. Each of those services has its own privacy policy, and this policy does not cover what they collect. We encourage you to read their policies before providing information to them.
12Changes to This Policy
When we change this policy, we will post the revised version here with a new effective date. If a change materially affects how we handle your phone number or text messages, we will also tell you directly before it takes effect. If you keep using our website or services after a change takes effect, the revised policy applies to that use.
13How to Contact Us
Questions, requests, and complaints about privacy can be sent to:
Macomb Power Washing Solutions, LLC
21366 Hall Rd
Clinton Township, MI 48038
Phone: (586) 284-3810 (Mon–Sat, 8am–10pm)
Email: hello@macombpowerwashing.com
Effective September 17, 2026. The current version is always the one published at this address.
Ready for a Number?
Request a free estimate and a line-item quote comes back within 24 hours. Your information goes to our crew, not to a mailing list.
Get My Free Estimate or call (586) 284-3810 — Mon–Sat, 8am–10pm